Frequently Asked Questions

Find the answer to your question below, if you still have a query please contact customer service. You can email us on or call on 1800 24 24 73.

Cartridge Recycling Program

Any bag returned to CtL must adhere to the below attributes:

  1. 100% of the product returned must be of a supported OEM brand
  2. Non-program materials must not be present. These include, but are not limited to:
    1. Packaging (Foam, cardboard etc.)
    2. Printer Parts
    3. Audio devices
    4. CDs
    5. Computer Parts
    6. Modems & Routers
    7. Fax Rolls, Ribbons
    8. Landline Telephones
    9. Mobile Phones & Accessories
    10. Batteries
    11. Stationary
  3. Full bags must not weight less than 8KGs or more than 16KGs
  4. Full bags must not contain less than 17 program related items
Where these guidelines are breached, CtL reserves the right to discontinue subscription services at sites. For more information, please refer to our Terms & Conditions.

A full bag is a bag that weighs between 8KG and 16KGs and has enough length at it’s top to safely tie off with our supplied cables ties.
The bag should not be so full as to be unsafe for transit and pose a risk of the cable tie becoming loose.

Upon request, CtL can provide additional or replacement boxes for your site. Please note all additional or replacement boxes for your site will attract a fee of $90 AUD plus GST each in addition to your annual subscription fee.

Please check your junk mail or spam folder. Alternatively you can resend the verification email or contact IT helpdesk at

Please check your junk mail or spam folder. Alternatively you may view it online Here or contact IT helpdesk at

Payment can take up to 5 business days to process. We will send you a confirmation payment receipt and details on accessing the subscription portal.

    Once you have paid for your subscription services you will have access to:
  • Booking a collection
  • Ordering Consumables
  • Reporting

Battery Program

Close the Loop have partnered with Envirostream for battery recycling. Envirostream’s technology is based on international best practice facilities utilising a combination of mechanical and hydraulic separation techniques to recover around 95% of the material.

Close the Loop are offering an end-to-end battery collection and processing program. The program entails transport, recycling and reporting. Furthermore, we can customise our program to suit your business needs.

All batteries including; Alkaline, Lithium, Nickel Metal Hydride, Lead Acid, Nickel Cadmium

  1. Tape over the terminals with clear packing tape or electrical tape.
  2. Insert together with all (+) terminals pointing in the same direction.
  3. Place the bagged batteries into Close the Loop recycling box

Yes, we provide collection services nationally. Please use the portal to organise a collection. Click here or you can email us on or call on 1800 24 24 73.

Yes, Australia post have 4,500 post offices across Australia. You can drop this box off to any post office.

Please make sure you have followed our disposal instructions below. Follow these instructions to pack, secure and ship your products.

You have 3 options to organise your collection:

  1. Portal (Click here)
  2. Email:
  3. Call us: 1800 24 24 73

Delivery usually takes 3-5 business days after making payment. If you have not received your recycling box please call us on 1800 24 24 73.

We do provide refunds under appropriate circumstances. The recycling box will need to be sent back to Close the Loop. Upon successful inspection of the returned box Close the Loop will refund the funds back to you. Click here to read our return policy.

Yes, if you are looking to buy 5 or more boxes, please contact our customer service team to discuss potential discount options. Email: Phone: 1800 24 24 73

This purchase price will cover all door to door transport and recycling costs. The purchase price of the box also covers the cost for the certified fireproof recycling box that has been approved for regular national transport.