Return Policy

Please carefully read our return policy below and contact us if you have any queries.

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at info@closetheloop.com.au with details of the product and the defect. You can send the item you consider defective to:

Close the Loop
Attn: Returns
208 Hume Highway
SOMERTON, VIC 3062

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.