Please carefully read the following terms and conditions.
Collection & Recycling Services
These Terms and Conditions outline the rules and conditions governing participation in Close the Loop’s collection and recycling services.
By registering for, accessing, or using Close the Loop’s services, the User agrees to be bound by these Terms and Conditions. If the User does not agree, they must not use the services.
Close the Loop provides circular economy, sustainability and resource recovery services, including the collection, sorting and recycling of printer consumables, batteries, e-waste and other complex materials.
Contact details for Close the Loop:
In these Terms and Conditions, unless the context otherwise requires:
Account
means the user account created to access the Close the Loop portal and services.
Boxes / Bags
means collection boxes, bags, or containers supplied or approved by Close the Loop for use in the Services.
Collection Site
means the nominated location from which materials are collected.
Collection Services
means the collection, transport, sorting, recycling and reporting services provided by Close the Loop.
Genuine Cartridge
means a printer cartridge manufactured by the Original Equipment Manufacturer (OEM) for use in its own printing devices.
Non-Genuine Cartridge
means a cartridge not manufactured by the OEM, including compatible, clone, remanufactured or private-label cartridges.
Unsupported Cartridge
means:
a Non-Genuine Cartridge; and/or
a Genuine Cartridge manufactured by an OEM that does not fund product stewardship through a formal agreement with Close the Loop and is not an accepted Supported OEM.
Supported OEM
means an OEM that has entered into a formal product stewardship agreement with Close the Loop to fund the collection and recycling of its Genuine Cartridges.
PAYG (Pay As You Go)
means the cost-recovery recycling option that applies to Unsupported Cartridges.
Portal
means the online Close the Loop recycling portal where orders, collection requests, reports and support requests are managed.
Ordinary Business Hours
means 9:00am to 5:00pm Monday to Friday, excluding public holidays.
User
means the individual or organisation registered to use the Services.
Participation in the Collection Services is subject to these Terms and Conditions.
Registration through the Close the Loop Portal constitutes an application to participate in the Services.
Close the Loop reserves the right to suspend or terminate participation where these Terms are not complied with.
The User must:
Ensure all materials are packed, sealed, labelled and prepared correctly
Ensure pickup instructions are accurate and accessible
Ensure materials are placed in the nominated Collection Site as specified in pickup instructions
Notify onsite staff of scheduled collections
The User will be liable for futile collection costs where failure to comply with instructions results in an unsuccessful pickup.
Standard collection service levels are 2–10 business days unless otherwise specified.
Collection will only be undertaken during Ordinary Business Hours unless otherwise agreed.
To be eligible for collection, bags or boxes must:
Be properly sealed
Contain only accepted materials
Weigh a minimum of 8kg and not exceed 16kg
Not be over-packed or unsafe for handling
Only materials accepted under the relevant program may be returned.
Close the Loop reserves the right to reject, reclassify, or charge additional fees for contaminated, unsafe, or out-of-scope materials.
Genuine Cartridges from Supported OEMs are collected and recycled at no charge to the User.
This program is not government funded and operates solely through OEM product stewardship agreements.
PAYG applies to Unsupported Cartridges returned in volume.
PAYG ensures that unfunded materials can still be recycled responsibly without placing pressure on manufacturer-funded programs.
PAYG Pricing
$3.50 per toner cartridge or related laser-printing component
$1.00 per inkjet cartridge
PAYG pricing recovers costs associated with:
Collection boxes and bags
Transport and reverse logistics
Sorting, handling and recycling
Program administration and reporting
PAYG charges are calculated based on items received and are reported transparently through the User’s Portal account.
PAYG participation may be required where Unsupported Cartridges are returned in volume.
The User participates in the Battery Collection Services on the terms set out in these T&C.
Battery collection boxes are supplied at a published price of $99.95 AUD including GST per box inclusive of delivery and one return collection.
Battery boxes must:
Be correctly labelled
Not exceed 16kg
Contain only accepted battery types
Be safely sealed for transport
Where a battery collection is unsuccessful due to:
Incorrect address details
Failure to receive delivery
PO Box delivery limitations
Incorrect or unsafe preparation
and the fault lies with the User, the User agrees to cover the additional re-delivery or re-collection freight cost.
Re-delivery or re-collection fee:
$19.95 (incl. GST) per occurrence
Close the Loop may invoice or charge this amount to the User’s account.
The User is responsible for all activity conducted through their Account, including booking accuracy, access control and data integrity.
The User must ensure login details are kept secure and notify Close the Loop immediately of any unauthorised access.
Close the Loop provides reporting appropriate to the relevant program, including Resource Recovery Certificates where applicable.
Reports are generated based on materials received and processed.
All intellectual property remains the property of Close the Loop unless otherwise agreed in writing.
No rights are granted except as necessary to access and use the Services.
To the fullest extent permitted by law:
All implied warranties are excluded
Close the Loop’s liability is limited to fees paid by the User in the preceding 12 months
Close the Loop excludes liability for indirect or consequential loss
Close the Loop accepts no liability to third parties
Close the Loop may terminate these Terms with 30 days’ written notice where the User fails to comply.
The User may cancel participation at any time by written notice.
Close the Loop may update these Terms from time to time.
Users will be notified via the Portal or email. Continued use of the Services constitutes acceptance of the updated Terms.
The User warrants that they have the legal authority and capacity to enter into these Terms and perform their obligations.
The User must not assign or transfer rights or obligations without prior written consent from Close the Loop.
These Terms are governed by the laws of Victoria, Australia.
The parties submit to the exclusive jurisdiction of the courts of Victoria.
If any provision is found invalid or unenforceable, the remaining provisions remain in full force.
These Terms constitute the entire agreement between the parties regarding the Services.