Terms & Conditions

Please read our terms and conditions below, if you have any queries please contact customer service.

CLOSE THE LOOP LIMITED (CLOSE THE LOOP) TERMS AND CONDITIONS CARTRIDGE RECYCLING PROGRAM

This page details the terms and conditions (T&C) for participation in the Collection Services provided by Close the Loop.

Please click 'ACCEPT' to confirm that you have read and agree to these T&C.

Your participation is conditional upon you agreeing to and complying with these T&C (as amended from time to time). Close the Loop reserves the right to amend the T&C at any time in its absolute discretion and will post the amended T&C on the Close the Loop website (Site).

  1. Information about Close the Loop

    Close the Loop Ltd ACN 095 718 317 (Close the Loop) provides sustainability solutions and waste recovery services, which includes the provision of Starter Kits for the purposes of recycling print and ink cartridges and bottles.

    Contact details for Close the Loop:

    1. By telephone: 1800 24 24 73
    2. By email: info@closetheloop.com.au
    3. Address: 2-20 Radford Rd, Reservoir, VIC 3073.
    4. Further information about Close the Loop can be found at www.closetheloop.com.au.

  2. Definitions

    In the T&C, the following definitions apply:

    Account means the personalised account of the User accessible from the Site.

    Bags means the Close the Loop bags provided for the purposes of providing the Collection Services.

    Collection Site means the site nominated for collection of the Bags.

    Intellectual Property means any and all intellectual property rights (anywhere in the world, whether statutory, common law or otherwise) including patents, patent applications, utility models, copyright (including future copyright), trademarks, logos and design marks, service marks, trade names, business names, brand names, designs, know how, trade secrets, domain names, other names and locators associated with the world wide web, internet addresses, semiconductor or circuit layout rights, whether arising before, on or after the date of acceptance of these T&C, and including all applications and rights to apply for registration of such intellectual property rights.

    Ordinary Business Hours means Monday to Friday, 9am to 5pm.

    Site means the Close the Loop website.

    Starter Kits means the recycling cartons and bags provided by Close the Loop, which are to be stored at the User's designated place of business.

    Collection Services means the provision and collection of Bags for the purposes of recycling print and ink cartridges and bottles.

    Non-Genuine Cartridges means printer cartridges that are not manufactured or endorsed by the Original Equipment Manufacturer (OEM).

    PAYG Recycling Model means a separate, optional, opt-in pay-as-you-go program designed to facilitate the recycling of non-genuine printer cartridges.

  3. Participation

    The User participates in the Collection Services on the terms set out in these T&C.

    These T&C shall comprise an application for participation.

  4. Collection Site

    1. The User must nominate a time for the collection process to commence.
    2. The User must ensure bag(s) are ready before collection is made.
    3. The User must ensure pickup instructions are correct and saved within their account.
    4. The User will be liable if there is a futile pickup job due to their indiscretion.
    5. SLA for collection is 5-10 business days with Close the Loop’s logistics provider.
    6. Logistic provider may change in the future and therefore the User will need to follow a different pickup protocol.
      1. For instance (not limited to):
        1. Select unique consignments from their portal when issuing a collection; and
        2. Print labels and place them on the bag when issuing a collection.
    7. Collection from the User will only be undertaken during Ordinary Business Hours at the Collection Site unless otherwise agreed between the parties.
    8. In order to be eligible for collection, the Bags must be:
      1. at least 75% full;
      2. a minimum weight of 8kg.
      3. not over-packed making it difficult to tie;
      4. without any amount of rubbish included;
      5. secured with the supplied cable tie; and
      6. cannot exceed 16 kilograms in weight in accordance with Occupational Health and Safety requirements.

  5. Account

    1. The User will be able to manage its registration as a user, add additional sites, book collections, re-order consumables and liaise with the Close the Loop team via the Site.
    2. The User is responsible for the accuracy of the information provided to Close the Loop and the data entered on the Account.
    3. The User must ensure that collections and delivery instructions are correct to avoid futile logistics charges.
    4. The User is responsible for all actions taken by any person who accesses or uses their Account.
    5. The User should ensure that only authorised representatives are provided with their log in details and that the password is changed if the User no longer wants a previously authorised person to have continued access.
    6. The User must maintain the confidentiality of their password and notify Close the Loop immediately at info@closetheloop.com.au if the User becomes aware of any unauthorised use of its Account.
    7. The User must not and must ensure that none of their authorised representatives:
      1. use their Account for an unlawful purpose;
      2. impersonate another person;
      3. misrepresent their authority to act;
      4. undermine or attempt to undermine the security or integrity of the computing systems or networks relating to or associated with the Account or the IT system;
      5. attempt to gain, or allow others to gain, unauthorised access to the IT system; and
      6. attempt to decompile, or reverse-engineer any part of the User's Account or the Site; or
      7. transmit any material in violation of any law or rights of any person, including material protected by copyright, material that is threatening or obscene, material that is defamatory or material protected by trade secrets or privacy.

  6. Optional PAYG Recycling Model for Non-Genuine Cartridges

    1. Eligibility and Service Description: The PAYG Recycling Model is available to businesses and organizations using non-genuine (clone) printer cartridges. By choosing to opt into this PAYG program, separately, participants support Close the Loop’s commitment to sustainable waste management and circular economy initiatives. For a fixed price, non-genuine cartridges will be ethically disposed of and recycled.
    2. Voluntary Opt-In: Participation in the PAYG Recycling Model is entirely voluntary. Users must opt into the PAYG program and agree to its specific terms and conditions separately from the standard Close the Loop terms and conditions.
    3. Fees and Payment: Participants will be charged a fee of $3.25 per toner cartridge and $1 per inkjet cartridge. These fees cover the recycling and logistics expenses associated with the disposal of non-genuine cartridges. Invoices will be sent to the business within 7 business days of the 1st day of the month each quarter following the previous quarter's processing.
    4. Program Participation: There is no minimum quantity required to participate in the PAYG program. Non-genuine cartridges can be placed in the same collection boxes used for genuine cartridges. Cartridges will be processed at Close the Loop’s Melbourne facility, where valuable materials will be separated and sold back into the commodities market.
    5. Reporting and Certification: Participants in the PAYG program will receive resource recovery certificates, detailing their contributions to sustainability. Monthly reports will be provided, highlighting the environmental impact of the recycling efforts.
    6. Communications and Support: Close the Loop will provide customer support via its website and customer service channels. Businesses can contact Close the Loop to join the PAYG program or for assistance with setup and participation.
    7. Changes to the Program: Close the Loop reserves the right to modify the PAYG model terms and conditions as necessary. Participants will be notified of any changes.
    8. Genuine OEM Cartridges: Genuine OEM cartridges are recycled at no cost to the participant, in alignment with existing agreements with OEM partners. Participants are encouraged to use genuine OEM products to ensure superior performance and support sustainable recycling.

  7. Intellectual Property

    The User must not use the Intellectual Property of Close the Loop except with the prior written approval of Close the Loop.

  8. Liability of Close the Loop

    To the fullest extent permitted by law:

    1. all conditions and warranties which would otherwise be implied in these T&C (by statute, general law, equity or otherwise) are expressly excluded;
    2. the liability of Close the Loop for all claims connected directly or indirectly with these T&C and the Collection Services is limited to the amount paid by the User to Close the Loop in the preceding 12 month period on account of any fees. Legislation providing for apportionment of liability also applies;
    3. Close the Loop excludes all liability for:
      1. loss of profit, goodwill, business opportunity or anticipated savings or benefits; and
      2. indirect or consequential loss or damage.
    4. Close the Loop accepts no liability to any third party in connection with these T&C or the Collection Services;
    5. Close the Loop will be discharged from all liability in connection with these T&C and the Collection Services, whether under the law of contract, tort, statute or otherwise, on the expiration of one year from the date on which the final collection of Bags is made from the User; and
    6. access to the User's Account and the Site may, from time to time, be disrupted. Close the Loop will not be liable to the User in the event of such disruption, whatever the cause.

  9. Term and Termination

    1. Close the Loop may terminate provision of the Collection Services if the User:
      1. fails to follow Close the Loop's reasonable and lawful directions relating to:use of Close the Loop's Site;
      2. booking collections;
      3. ordering consumables;
      4. use of Close the Loop's Intellectual Property;
    2. fails to comply with Close the Loop's reasonable requirements for the Collection Services, including where the User:
      1. does not utilise the full capacity of the Bags;
      2. uses the Bags for rubbish and removal of excess packaging, which is inconsistent with the recycling purposes;
      3. becomes insolvent.

    10. The User may cancel its Account at any time.

  10. Warranties

    Each party represents and warrants that:

    1. if it is a body corporate, it is an entity duly formed and registered and validly existing under the laws of Australia;
    2. if it is an individual, it has legal capacity and ability to contract;
    3. these T&C do not conflict and will not result in the breach of, or default under, the provision of its constitution, or any material term or provision of any agreement to which it is a party, or any writ, order or injunction, judgment, law, rule or regulation applicable to it;
    4. to its knowledge there are no actions, claims, proceedings or investigations pending or threatened against it or by, against or before any person which may have a material effect upon the subject matter of these T&C; and
    5. it has the power and legal authority to enter into and perform its obligations under these T&C.

  11. Entire Agreement

    These T&C contain the entire agreement between Close the Loop and the User to the exclusion of any express or implied term, whether expressed orally or in writing, including any conditions, warranties and representations and shall supersede all previous letters of engagement, undertakings, agreements and correspondence, except as permitted by law.

  12. Relationship

    The User agrees and acknowledges that nothing in these T&C shall be deemed to create a partnership, joint venture, fiduciary, employment, agency or other relationship between the User and Close the Loop.

  13. Assignment

    The User must not assign any of its rights or obligations under these T&C without the prior written consent of Close the Loop (such consent not to be unreasonably withheld).

  14. Applicable Law

    These T&C are governed by the laws of Victoria. The parties submit to the non-exclusive jurisdiction of its courts and courts of appeal from them. The parties will not object to the exercise of jurisdiction by those courts on any basis.

CLOSE THE LOOP LIMITED (CLOSE THE LOOP) TERMS AND CONDITIONS BATTERY RECYLING PROGRAM

This page details the terms and conditions (T&C) for subscription to the Collection Services provided by Close the Loop.

Please click 'ACCEPT' to confirm that you have read and agree to these T&C.

Close the Loop's provision of the Services is conditional upon you agreeing to and complying with these T&C (as amended from time to time). Close the Loop reserves the right to amend the T&C at any time in its absolute discretion and will post the amended T&C on the Close the Loop website (Site).

  1. Information about Close the Loop

    Close the Loop Ltd ACN 095 718 317 (Close the Loop) provides sustainability solutions and waste recovery services, which includes the provision of Boxes for the purposes of recycling batteries.

    Contact details for Close the Loop:

    1. By telephone: 1800 24 24 73
    2. By email: info@closetheloop.com.au
    3. Address: 208 Hume Highway, Somerton, VIC 3062.
    4. Further information about Close the Loop can be found at www.closetheloop.com.au.

  2. Definitions

    In the T&C, the following definitions apply:

    Account means the personalised online account of the Customer accessible from the Site.

    3. Boxes means the designated Close the Loop boxes and special purpose lining bag(s), which are designed to store batteries and are provided for the purposes of providing the Services.

    Collection has the meaning given in clause 5.a.

    Collection Site means the processing site to which the Boxes are transported for the purpose of Close the Loop's battery recycling program.

    Fee means the fee of $89.95 AUD including GST.

    Intellectual Property means any and all intellectual property rights (anywhere in the world, whether statutory, common law or otherwise) including patents, patent applications, utility models, copyright (including future copyright), trademarks, logos and design marks, service marks, trade names, business names, brand names, designs, know how, trade secrets, domain names, other names and locators associated with the world wide web, internet addresses, semiconductor or circuit layout rights, whether arising before, on or after the date of acceptance of these T&C, and including all applications and rights to apply for registration of such intellectual property rights.

    Offsite Period has the meaning given in clause 5.k.

    Ordinary Business Hours means Monday to Friday, 9am to 5pm (in the place of the relevant Collection Site).

    Site means the Close the Loop website.

  3. Services

    1. On receipt of the Fee into Close the Loop's nominated bank account, Close the Loop will provide the Services to the Customer on the terms set out in these T&C.
    2. For the avoidance of doubt, the Services include all freight and shipping costs for Distribution and Collection of the Boxes.

  4. Payment

    1. To receive the Services from Close the Loop, the Customer is first required to pay the Fee to Close the Loop.
    2. Close the Loop will accept payment of the Fee from all recognised providers including payment by bank transfer, credit card, PayPal and BPAY or any other method as Close the Loop reasonably determines from time to time.
    3. Close the Loop will forward a tax invoice for the Fee within 14 days of receipt of payment of the Fee. If the Customer wishes to alter any of the details provided to Close the Loop, the Customer must provide notice of these changes to Close the Loop.
    4. Any queries concerning fees and charges must, in the first instance, be directed to Close the Loop at info@closetheloop.com.au or by telephone at 1800 242 473.

  5. Collection

    1. Subject to this clause 5, the Customer may arrange for transport of their Box(es) to the Collection Site as follows:
      1. by using their Account to book the collection;
      2. by dropping the Box(es) off at a designated collection point (as advised by Close the Loop); or
      3. using any other method as notified to the Customer by Close the Loop from time to time, (Collection).
    2. The Customer must ensure Box(es) are compliant with clause 5.h before any Collection is made.
    3. If booking a Collection using their Account:
      1. the Customer must nominate a time for the Collection process to commence; and
      2. the Customer must ensure pickup instructions are correct and saved within their Account.
    4. The Customer will be liable if there is a futile Collection due to any act or omission of the Customer.
    5. SLA for Collection is 5-10 days with Close the Loop’s logistics provider.
    6. Logistic provider may change in the future and therefore the Customer will need to follow a different pickup protocol, for instance (not limited to):
      1. select unique consignments from their portal when issuing a collection; and
      2. print labels and place them on the Box when organising a Collection.
    7. Collection from the Customer will only be undertaken during Ordinary Business Hours at the Collection Site unless otherwise agreed between the parties.
    8. In order to be eligible for Collection, the Boxes must:
      1. not be over-packed making it difficult to close;
      2. not have excessive amounts of rubbish included;
      3. be securely closed; and
      4. not exceed 16 kilograms in weight in accordance with Australian occupational health and safety requirements.
    9. Subject to clause 5.j, if the Customer has multiple locations for multiple Boxes, the Customer will be charged the Fee in relation to each Box.
    10. Close the Loop may, at its absolute discretion, waive or discount the Fee, where a Customer requires multiple Boxes and places a bulk order.
    11. Risk of any loss or damage in relation to or in connection with the Boxes (or any one of them) passes to the Customer from the point in time that the Customer's Box(es) leaves Close the Loop's premises or possession and until the Boxes (or any one of them) arrive at the Collection Site following Collection under clause 5 (Offsite Period).

  6. Loss or damage to Boxes

    If the Customer loses or damages the Boxes, the Customer will be responsible for the full costs of replacement.

  7. Account

    1. The Customer will be able to manage its ordering of Boxes, book Collections, re-order Boxes and liaise with the Close the Loop team via the Site.
    2. The Customer is responsible for the accuracy of the information provided to Close the Loop and the data entered on the Account.
    3. The Customer must ensure that collections and delivery instructions are correct to avoid futile logistics charges.
    4. The Customer is responsible for all actions taken by any person who accesses or uses their Account.
    5. The Customer should ensure that only authorised representatives are provided with their log in details and that the password is changed if the Customer no longer wants a previously authorised person to have continued access.
    6. The Customer must maintain the confidentiality of their password and notify Close the Loop immediately at info@closetheloop.com.au if the Customer becomes aware of any unauthorised use of its Account.
    7. The Customer must not and must ensure that none of their authorised representatives:
      1. use their Account for an unlawful purpose;
      2. impersonate another person;
      3. misrepresent their authority to act;
      4. undermine or attempt to undermine the security or integrity of the computing systems or networks relating to or associated with the Account or the IT system;
      5. attempt to gain, or allow others to gain, unauthorised access to the IT system; and
      6. attempt to decompile, or reverse-engineer any part of the Customer 's Account or the Site; or
      7. transmit any material in violation of any law or rights of any person, including material protected by copyright, material that is threatening or obscene, material that is defamatory or material protected by trade secrets or privacy.

  8. Intellectual Property

    The Customer must not use the Intellectual Property of Close the Loop except with the prior written approval of Close the Loop.

  9. Liability of Close the Loop

    To the fullest extent permitted by law:

    1. all conditions and warranties which would otherwise be implied in these T&C (by statute, general law, equity or otherwise) are expressly excluded;
    2. the liability of Close the Loop for all claims connected directly or indirectly with these T&C and the Services is limited to the amount paid by the Customer to Close the Loop in the preceding 12 month period on account of the Fees. Legislation providing for apportionment of liability also applies;
    3. Close the Loop excludes all liability for:
      1. loss of profit, goodwill, business opportunity or anticipates savings or benefits;
      2. indirect or consequential loss or damage; and
      3. any claims made, loss incurred or damage suffered in relation to or in connection with the use, storage, contents or condition of the Boxes at any time during the Offsite Period and the Customer indemnifies Close the Loop for any loss or liability suffered by Close the Loop in relation to or in connection with the use, storage, contents or condition of the Boxes at any time during the Offsite Period;
    4. Close the Loop accepts no liability to any third party in connection with these T&C or the Services;
    5. Close the Loop will be discharged from all liability in connection with these T&C and the Services, whether under the law of contract, tort, statute or otherwise, on the expiration of one year from the date on which the final Collection of Boxes is made from the Customer; and
    6. Access to the Customer's Account and the Site may, from time to time, be disrupted. Close the Loop will not be liable to the Customer in the event of such disruption, whatever the cause.

  10. Terminationn

    1. The Fee relates to the provision of Services for one Box, unless otherwise agreed by Close the Loop.
    2. Close the Loop may terminate provision of the Services and refuse to facilitate Collection any uncollected Box(es) without any liability to Close the Loop, if the Customer:
      1. fails to follow Close the Loop's reasonable and lawful directions relating to:
        1. use of Close the Loop's Site;
        2. booking Collections;
        3. ordering consumables;
        4. use of Close the Loop's Intellectual Property;
      2. fails to comply with Close the Loop's reasonable requirements for the Services or the handling of the Boxes, including where the Customer uses the Boxes for rubbish and removal of excess packaging, which is inconsistent with the recycling purposes; or
      3. fails to organise Collection within 30 days following Close the Loop providing notice of its intention to end the battery recycling program.
    3. The Customer may cancel its Account at any time. Such cancellation will not entitle the Customer to any refund of the Fee.

  11. Warranties

    Each party represents and warrants that:

    1. if it is a body corporate, it is an entity duly formed and registered and validly existing under the laws of Australia;
    2. if it is an individual, it has legal capacity and ability to contract;
    3. these T&C do not conflict and will not result in the breach of, or default under, the provision of its constitution, or any material term or provision of any agreement to which it is a party, or any writ, order or injunction, judgment, law, rule or regulation applicable to it;
    4. to its knowledge there are no actions, claims, proceedings or investigations pending or threatened against it or by, against or before any person which may have a material effect upon the subject matter of these T&C; and
    5. it has the power and legal authority to enter into and perform its obligations under these T&C.

  12. Entire Agreement

    These T&C contain the entire agreement between Close the Loop and the Customer to the exclusion of any express or implied term, whether expressed orally or in writing, including any conditions, warranties and representations and shall supersede all previous letters of engagement, undertakings, agreements and correspondence, except as permitted by law.

  13. Relationship

    The Customer agrees and acknowledges that nothing in these T&C shall be deemed to create a partnership, joint venture, fiduciary, employment, agency or other relationship between the Customer and Close the Loop.

  14. Assignment

    The Customer must not assign any of its rights or obligations under these T&C without the prior written consent of the Close the Loop (such consent not to be unreasonably withheld).

  15. Applicable Law

    These T&C are governed by the laws of Victoria. The parties submit to the non-exclusive jurisdiction of its courts and courts of appeal from them. The parties will not object to the exercise of jurisdiction by those courts on any basis.